Returns and exchanges
RETURN WITH REFOUND:
You must send us an email to contact@esquisse-lingerie.com to report us your request
for return and refund. Do not forget to inform us of your name, address, order number.
Items must be returned to Esquisse Lingerie C/O Marguerite, 189 rue d’Aubervilliers,
CAP 18 VOIE A Porte 10, 75018 PARIS, FRANCE with a letter or a package with a
tracking (otherwise we can not guarantee the receipt of your return). Items must be
returned in their original packaging and condition within 30 days.
The refund of your purchase will be made within 15 days after the receipt of your return,
subject to the right conditions complied. Be sure to attach the completed return form to
download from our site (which we will also send to you by email).
You must send us an email to contact@esquisse-lingerie.com to report us your request
for return and refund. Do not forget to inform us of your name, address, order number.
Items must be returned to Esquisse Lingerie C/O Marguerite, 189 rue d’Aubervilliers,
CAP 18 VOIE A Porte 10, 75018 PARIS, FRANCE with a letter or a package with a
tracking (otherwise we can not guarantee the receipt of your return). Items must be
returned in their original packaging and condition within 30 days.
The refund of your purchase will be made within 15 days after the receipt of your return,
subject to the right conditions complied. Be sure to attach the completed return form to
download from our site (which we will also send to you by email).
RETURN WITH EXCHANGE:
You must send us an email to contact@esquisse-lingerie.com to report your return
request to exchange item that does not suit you. Do not forget to inform us of your name,
address, order number and the new desired item indicating precisely its name and size.
We will send you an email to notify you of its availability. Item must be returned to
Esquisse Lingerie C/O Marguerite, 189 rue d’Aubervilliers, CAP 18 VOIE A Porte 10,
75018 PARIS, FRANCE with a letter or a package with a tracking (otherwise we can not
guarantee the receipt of your package). The item must be returned in its packaging and
original condition within 30 days.
We will return and cover the shipping cost of your new item within 15 days of receipt of
your package, subject to the right conditions complied. Be sure to attach the completed
return form to download from our site (which we will also send to you by email).
DURING SALES:
During the sales period, items will be refunded or exchanged as usual.
RETURN CONDITIONS:
Returned items that do not fit you must be returned new, unused, in their original
containers with their labels, all perfectly intact.
Returns are offered in metropolitan France. Outside France, shipping costs are at your
charge.